1. Our platform connects patients with surgeons worldwide for three main services:
2. Online consultations
3. Second medical opinions
4. Surgery booking assistance
We thoroughly vet all healthcare providers on our platform. This includes verifying
their medical credentials, reviewing their professional experience, and checking
patient feedback. However, we always recommend that patients do their own
research as well.
Yes, we take data security very seriously. We use industry-standard encryption
and security protocols to protect your personal and medical information. Our platform
is also compliant with relevant data protection regulations, including HIPAA for U.S.
patients.
Online consultations are conducted via secure video calls. You'll schedule a time
with your chosen healthcare provider, and receive a link to join the video call. You
can discuss your medical concerns, ask questions, and receive general advice.
Online consultations are excellent for initial assessments, follow-ups, and general
medical advice. However, they cannot completely replace physical examinations.
Your healthcare provider will advise if an in-person visit is necessary.
Second opinions can help confirm a diagnosis, explore alternative treatments, or
simply provide peace of mind. They're especially valuable for serious or complex
medical conditions.
The timeframe can vary depending on the complexity of your case and the
availability of specialists. Typically, you can expect to receive a second opinion within
5-10 business days after submitting all necessary medical records.
Once you've decided to proceed with surgery, we help coordinate between you and the healthcare provider:
Assisting with scheduling
Providing information about required pre-operative tests
Helping with travel arrangements if needed
We understand that circumstances can change. Please inform us as soon as
possible if you need to cancel or reschedule. Be aware that cancellation policies may
vary depending on the healthcare provider and how close to the surgery date you
cancel.
Costs vary depending on the service (consultation, second opinion, or surgery)
and the specific healthcare provider. We provide transparent pricing information
before you commit to any service.
We are not a healthcare provider and do not directly accept insurance. However,
some services obtained through our platform may be eligible for insurance coverage
reimbursement. We recommend checking with your insurance provider about
coverage for telehealth services and medical tourism.
Medical tourism can be safe when done responsibly. We partner with accredited
hospitals and experienced healthcare providers worldwide. However, all medical
procedures carry some risk, and travel can add additional considerations. We
provide comprehensive information to help you make an informed decision.
- Your overall health and ability to travel
- The experience and qualifications of the healthcare provider
- Travel logistics (flights, accommodation, etc.)
- Post-operative care and follow-up
- Help and support from family, friends, or professionals for post-surgery care
- Travel insurance that covers any travel mishaps
- Coordinating communication between you and the healthcare provider
- Assisting with medical record transfers
- Providing information about travel requirements (e.g., visas)
- Offering resources for local accommodation and transportation
- Helping arrange interpreter services if needed
Our customer support team is available to assist you with any technical issues.
You can reach us via email at help@bettami.com.
Yes, our platform is fully responsive and can be accessed via web browsers on
desktop computers, tablets, and smartphones. We also have mobile apps available
for iOS and Android devices.
